Shop Policies & Copyright
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Delivery
We provide worldwide shipping. Arrival time depends on your location. Typical shipments take 5-10 business days.
North America: Free Shipping!
International: Delivery charges may apply for orders outside of North America.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
How do you handle shipping and delivery?
We take great care in packaging and shipping your orders. All our products are carefully protected to prevent any damage during transit. In the unlikely event that our products arrive damaged, we will be happy to arrange a refund or replacement. Please Contact Us here to inquire.
What is your return or exchange policy?
Refunds & Exchanges
We do not currently take refunds or exchanges, however we want to ensure you are completely satisfied with your purchase. If, for any reason, your order has arrived damaged, or you are not pleased with an item, please Contact Us here within 14 days of delivery, with your name, order number, and an image of proof (damage/colour issue/spelling error, etc.).
Cancellations
Cancellation of an order is accepted if all the following conditions below are met:
- Cancellation is requested within the first 24 hours of ordering.
- The item has not been dispatched.
- It is a physical product.
- It is not a digital download product.
Cancellations, returns or exchanges are not available for Digital Downloads.
If the conditions above are met, to Cancel an order, please Contact Us here to inquire.
Do you ship internationally?
Yes! We offer worldwide shipping. Please note, delivery charges may apply for orders outside of North America.
Digital downloads
Made-to-order downloads: We will create your items after purchase and you’ll receive an email when the files are ready to download. The time needed to complete these items can vary. Contact us if you have questions.
Instructions after placing a Digital Download order:
- Check your email that you provided us with. We will first send you a draft of the design for your approval.
- Please let us know of any edits when you receive your preview.
- Once approved we will email you the final High-resolution PDF or PNG file.
Copyright:
Please note that acquiring a downloadable product from us does not grant copyright or commercial usage rights. It is strictly for personal use. Reselling, redistributing, or using it for commercial/business/marketing purposes is strictly forbidden. Any commercial use without proper licensing or permission would result in legal action.
Are your products original?
Yes! All our art is created by us with love and commitment to quality. Nora and Mohammed's artistic work involve both traditional and modern approaches that utilise technology where appropriate and without sacrificing the quality of our products. Each piece is made with intention and for the purpose of delivering a specific meaning to the viewer.
Can I use your artwork for commercial purposes?
No, all artworks created by Nora Alkeyat and Mohammed Al-Ali are protected by copyright. Commercial use of our art without prior written consent is strictly impermissible. However, if you have specific commercial inquiries, wholesale, or licensing requests, please Contact Us here, and we'd be open to discuss possibilities.
Any commercial use without proper licensing or permission would result in legal action. We value your understanding and cooperation in upholding these terms. Enjoy your purchase responsibly, ethically, and reach out if you have any questions.